UNIFI offers best-in-class hardware, software, and services support to meet your communication and business needs. Our dedicated and experienced support team is ready to assist you 24 hours a day, 7 days a week, 365 days a year.

With more than 100 million subscribers around the globe, UNIFI offers 24/7 world-class technical support. Our Network Operation Center (NOC) is fully equipped with state-of-the-art technology to deliver you the best services and solutions in telecommunications industry. We have a team of industry-experienced and well trained support engineers to provide consistent and reliable support services. 

UNIFI developed its global network using the Nextone MSW and Sansay (softswitch) which allows VoIP interconnections with its partners. UNIFI has coverage in more than 100 countries. We provide telecommunication services to more than 100 long distance carriers around the world, and the company partners with more than 250 vendors/suppliers who provide termination services in their respective countries. 

We provide accurate billing and traffic reporting for our partners. UNIFI NOC offers the following advantages: 

• Real-time traffic monitoring  

• Summaries for each destination, including call attempts, call completions, ASR percentages, total duration, average call durations, total revenue, revenue per minute, total cost, cost per minute and total margin

• Accurate, timely, and flexible billing  

• Accurate and flexible system for changing customer rates and sending rate change notifications

• A least-cost routing database